JustHost is a web hosting company offering unlimited domains, the cPanel interface, instant set-up, and a reasonable price. Unfortunately, customers have reported problems with their service. Some common issues include low uptime, too much internal advertising and upselling, only shared hosting, and poor customer service.
Here is the typical scenario of a dissatisfied user. After checking out a few affiliate ads and doing a bit of price comparison, the customer purchases a JustHost account and sets up their website. Everything seem fine for awhile, then as the site gets better known and hits go up, the site owner starts seeing outages. Some users report outages as high as 50 percent of the time. When the site owner complains and asks for help to various support channels including chat and email, they are told that there isn’t a problem. This can be very frustrating when it is clear that the site is regularly down. When the site owner provides proof of the problem, such as screen shots, the customer service personnel report that the problem has been fixed, When the customer again provides proof that their problem has in fact not been fixed, and even provide suggestions on how it might be fixed, for example switching it to a different server, the customer support channels remain unhelpful and often show little understanding of either the problem or the suggested solutions.
JustHost is heavily promoted by affiliates and network marketers often portraying themselves simply as happy, satisfied customers. This can make it difficult for those comparing web hosting options to get honest reviews. When support is outsourced and the only suggestions offered include standard fixes for anything, typically resetting your modem or router, or clearing your cache, then even if the company really does have a good product, it isn’t going to help you if you can’t get it to work right. The constant seesaw of having your site go up and down while trying repeatedly to find support staff who are truly helpful can sap the energy of even the most patient individual. It would be better to pay slightly more for another company and have that energy available for actually running your web site.
Keeping a simple HTML based website with a few pictures up and running should be an easy task even for beginning webmasters. Many dissatisfied customers with their reviews in power moves found that their websites were experiencing frequent outages even before they had any serious traffic. In the past, JustHost has not shown that it is capable of providing a mostly functioning service with the type of user support that is capable of helping customers solve common problems. There are other hosting companies such as iPage and HostGator that may be worth taking a look at. To be fair, JustHost has recently been purchased by the Endurance International company. This may mean that in the future, they will show an improvement in their product and their customer support services. It appears that they are already switching to local support personnel as opposed to outsourcing that department which is sure to be a huge improvement.